FAQs
Answers to our most commonly asked questions.
Using Biometric Login/ Passkey (FaceID/ TouchID)
Email Character Limits
How do I update my credit card and reactivate my subscriptions?
How do I reset my password?
How do I register and log in to Ministry Grid?
Which devices does Ministry Grid support?
What's the difference between my organization in Ministry Grid & at my.lifeway.com?
How do I update or change my email address or my name for my Ministry Grid account?
How many people can I add into Ministry Grid?
Is there an app for Ministry Grid?
Do you need to have a registered account to use Ministry Grid?
Upgrading to Annual Subscription
How can I manage subscription changes in Lifeway, including upgrades, plan switches, and billing type adjustments?
What happens if I cancel my subscription?
How can I check my subscription expiration or renewal dates on Lifeway?
How are Lifeway subscriptions renewed, and what are the policies for cancellations and payment updates?