All of your subscription & billing information is housed at my.lifeway.com. Visit this central hub to manage your subscription. Read below for how to update a payment method AND reactivate any suspended subscriptions (due to billing issues).
1. Click my.lifeway.com or access it from your Ministry Grid Organizational Dashboard, click Purchases and Subscriptions, and then Resubscribe, which will redirect you to your my.lifeway account.
2. Once in your My Lifeway account, select Credit Cards and either edit your current card or add a new credit card.
3. Once you have updated an expired or declined credit card, it's critical you ensure that your subscription(s) have been re-activated with the new updated payment method. To do so, click Subscriptions from the left-hand menu. You'll see a list of 1 (Active Subscriptions you currently have) 2 (Inactive or Cancelled Subscriptions) and 3 (Suspended Subscriptions).
If you have a subscription that was tied to an outdated payment method, once you update that payment method, select the 3rd tab (Suspended) and then REACTIVATE that subscription.