To cancel your subscription, follow these steps: For Lifeway users:
Log in to your Lifeway account.
Select your organization from the top-left menu.
Navigate to "Purchases and Subscriptions."
Locate the subscription you wish to cancel and follow the cancellation prompts. For Ministry Grid users:
Sign in to your Ministry Grid account.
Locate your Gospel Project subscription.
Click the three dots (more options) next to the subscription title.
Select "Switch subscription" to modify or cancel at the next renewal date. If you are canceling a subscription for an upcoming shipment, ensure the cancellation is completed before the shipment is processed. Account verification may be required for manual cancellations. Note: If your subscription includes both Kids and Preschool curriculums as a bundle, partial cancellation is not possible. You must cancel the entire bundle and re-subscribe to the desired curriculum after the current term ends.
What happens after cancellation?
Canceling a subscription renewal stops future charges but does not end your current access. You will retain access to the content already paid for until the end of the current billing period. After this period, the content will become locked and unavailable for access.
If you wish to re-subscribe after cancellation, you can do so once the current term ends.
Modifying Your Subscription
If you wish to modify your subscription, such as removing specific components (e.g., Kids or Preschool):
Log in to your Ministry Grid account.
Locate your Gospel Project subscription.
Click the three dots (more options) next to the subscription title.
Select "Switch subscription."
Choose a plan that excludes the component you wish to remove. Changes will take effect at the next renewal date. Note: If the Preschool component is bundled with other curriculums, you must cancel the entire subscription and set up a new one for the desired components after the current term ends.
Refund Policy
Refunds are not available for digital subscriptions. If you cancel your subscription before the end of the billing period, you will not receive a refund. However, you will retain access to the content already paid for until the subscription period ends. Exceptions may be made for annual subscriptions, subject to manual review. To request a refund review, provide your account and subscription details for verification.
This policy also applies to bundled subscriptions, where partial refunds for individual components (e.g., Kids or Preschool) are not available.
